Terms and conditions
Refunds and cancellations
Classes are refundable if cancelled within 24 hours of the booked class date and time if notice is given either online, through the app or via email to firstname.lastname@example.org.
To cancel online go to the 'Book Online' page (https://www.espilates.co.uk/book-online), then click the 'login' option and create an account (or use one you have already set up). When creating an account use the email address you provided when making your booking and the system will then automatically associate the two.
The 24 cancellation period is applicable to a single class booking or booking using a class pass or voucher.
Cancellation after the 24 hour period is not refundable and in the case of using a class pass cannot be rolled over.
If the class or session is cancelled by espilates, refunds will be issued via the original method of payment or if using a class pass the class will not be deducted and can be rolled over.
Passes or block bookings for group or individual sessions are not refundable due to the significant discounts applied and lack of expiry.
All participants will be asked to complete a standard medical screening questionnaire when attending class for the first time. If the results of this questionnaire deem it unsafe for the individual to take part in the class, espilates reserve the right to refuse participation without notice. A sample document can be seen here.
It is the responsibility of the participant to consultant with a doctor and gain clearance from him or her to attend a Pilates class if they are in any doubt about their physical health or know of a reason that may prevent them from participating.
If the participant has a health condition that may affect their participation that has been cleared by a doctor it is their responsibility to make espilates aware of this and provide the relevant clearance documentation.
espilates reserves the right to refuse participation by anybody who may be at risk from taking part.
Participants must follow the instruction of the espilates teacher at all times. Failure to do so is the responsibility of the individual and not espilates.
espilates assumes no responsibility for loss or damage to belongings bought to class. Any belongings are bought at the owner's risk.