PRIVACY POLICY

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website and apps. However, we may also collect information:

From a third party with your consent, eg physiotherapist or other medical person.
From cookies on our website
Via our IT systems, eg. automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems;

Cookie Usage

Like most websites, this websites uses cookies to give visitors the best, most personalized user experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

The cookies that we use allow us to:

Remember your preferences during and between visits.
Continuously improve our services, website, and marketing.

We do not use cookies to:

Collect any personally identifiable information.
Collect any sensitive information.
Pass personally identifiable data to third parties.

Cookies on this site are set by Google Analytics, Square Payments, PayPal and Espilates Limited.

Our cookie is used to remember if you’ve accepted our cookie / privacy policy.

Cookies on this websites are also set by Google Analytics to provide information on the number of site visitors, how long they spend on the website, and which pages are accessed.

Medical Screening Questionnaires

New clients are requested to complete a digital medical screening questionnaire. This is informs us whether exercise is safe for that individual or if any precautions need to be observed. Upon receipt, forms are securely stored on third party servers, and none of this information is ever exchanged, unless for medical purposes when consent will be requested in advance to liase with your named medical professional.

Class booking

The class booking system is provided by Wix and collects your name and email address as mandatory fields. This is so we can send you confirmation of your booking and are able to contact you should a cancellation need to be made. We also ask you whether you have a medical condition so we are able to adjust to your requirements and ensure the class you have booked is safe for you. This information is not passed to any third parties and is stored securely and electronically as part of the website contacts managements system.

Website payments

Payments being made online are either process via Paypal, Stripe or Square (depending on your chosen method). Security information for these payment providers is provided here:

Paypal: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

Square: https://squareup.com/gb/security?country_redirection=true

Accessing your stored information

You have the right to access your stored information. Should you wish to do so please contact Espilates using the contact details on the website.

You also have a right to request your information is forgotten (or deleted). Should you want this to happen please also contact Espilates using the contact details on the website.

Mailing List Subscriptions

If you have subscribed to our mailing list, we will use your email address to send you marketing emails informing you of promotions, news and events. If you wish to unsubsrcibe from this at any point please use the link in the bottom or any emails your receive or email info@espilates.co.uk.

How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing products or services to you. Thereafter, we will keep your personal information for as long as is necessary:

To respond to any questions, complaints or claims made by you or on your behalf;
To show that we treated you fairly;
To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

Who we share your personal information with

We routinely share personal information with:

Third parties we use to help deliver our products and services to you, eg accounting service providers;
Other third parties we use to help us run our business, eg website hosts;
Third parties approved by you, eg social media sites you choose to link your account to or third party payment providers;
Our insurers and brokers;
Our bank;

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Where your personal information is held

Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this Privacy Policy

This Privacy Policy was last updated on 11/02/2025. We may change this privacy notice from time to time—when we do we will inform you via email.